Refund policy

Refund Policy

We want you to be confident in what you buy from Color Craft. If something isn't right, here's how it works.

Physical products

You have 14 days from the date of delivery to request a return.

To be eligible, the item must be unused, in its original condition and packaging, and in a resalable state. Fabric drapes and colour palette fans are professional instruments — once they have been used in client sessions, marked, or damaged, we are unable to accept them back.

To start a return, email us at hello@colorcraft.com.br with your order number and the reason for the return. Please contact us before sending anything back: returns sent without prior authorisation cannot be processed.

How the return is shipped

We arrange the return for you. The parcel travels internationally and needs the correct customs paperwork to clear, so we book it with DHL Express on our own account rather than asking you to organise it yourself. That is faster, fully trackable, and avoids a parcel being held or taxed on the way back.

The cost of that return shipment is deducted from your refund, along with the original outbound shipping charge, which is not refunded.

Before anything is booked, we email you the exact return shipping cost and the exact amount you will be refunded. No label is created and nothing is charged until you confirm those figures in writing. If you would rather not go ahead once you see them, you keep the item and there is no charge of any kind.

Once you confirm, we arrange collection from your address and send you the tracking number.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, we cover everything. Contact us within 14 days of delivery with photographs of the item and the packaging, and we will arrange a replacement or a full refund, including shipping, at no cost to you.

Please inspect your order as soon as it arrives.

Online courses and digital products

Because our courses give immediate and permanent access to the full content on purchase, they cannot be returned once accessed. By purchasing a course and opening any lesson, you consent to immediate access and acknowledge that this ends your right to withdraw from the purchase.

If you have purchased a course but have not yet accessed any lesson, you may request a full refund within 14 days of purchase.

If you have a problem accessing your course, contact us — technical issues are always resolved, and are never a reason for you to lose what you paid for.

European Union and United Kingdom

If you are ordering from the European Union or the United Kingdom, you have a statutory right to cancel a purchase of physical goods within 14 days of delivery, for any reason and without giving a justification. The condition requirements above still apply: the item must be unused, in its original packaging and resalable.

Where you exercise this right, the direct cost of returning the goods is yours and is deducted from your refund, as set out above. We will tell you that cost before the return is booked. Your refund is issued within 14 days of our receiving the returned item.

For online courses, this right ends once you access the content, as set out above.

Refund processing

Once we receive and inspect your return, we will notify you of the outcome. If approved, the refund is issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Bundles and combinations

Items purchased as part of a bundle or a course-and-kit combination must be returned complete. Individual items cannot be returned separately from the bundle they were bought in.