Answers to the most common questions about our professional training programs, color analysis tools, orders and shipping.
Courses & Training Programs
Which course should I start with?
It depends on your professional goals.
If you want to add a new source of income with one of the most sought-after services in image consulting, start with the Personal Color Analysis Certification.
If you want to work with clients more comprehensively — color, personal style, body proportions and wardrobe — we recommend the Image Consulting Certification.
If you want to work in both areas, the Online Bundle combines both certifications in one path.
Do I need previous experience?
No. Our programs start from the fundamentals and are designed for people who are new to the field. You don't need previous professional experience to get started.
How do the online certifications differ?
All our programs are 100% online, so you can study from anywhere, at your own pace.
The Personal Color Analysis Certification includes more than 15 recorded color analyses, with models representing the seasonal palettes and a step-by-step demonstration of the method developed by Deh Martini.
The Image Consulting Certification is broader, covering color, personal style, body proportions, wardrobe and the other areas of image consulting.
How many hours is each course?
- Personal Color Analysis Certification — Online: 20 hours
- Image Consulting Certification — Online: 150+ lessons, approximately 60 hours
- Image Consulting & Personal Color Analysis — Online Bundle: approximately 80 hours
- Express Image Consulting Course: 30 hours
- Personal & Professional Image Course: 6+ hours
- Planned Travel Bag Course: 3.5 hours
- Personal Shopper Course: 2.5 hours
- Online Consulting Course: 2.5 hours
- Garment Pattern & Silhouette Course: 2.5 hours
Will I be ready to work with clients after the training?
Yes. Our programs are built around professional practice and include how to structure a client session, how to price your services, and session simulations.
The goal is to give you more than theory: a practical, step-by-step approach developed by Deh so you can start applying what you've learned.
What is the difference between the Image Consulting Certification and the Express course?
The Express Image Consulting Course is an intensive 30-hour program focused on working with individual clients in a streamlined way.
The Image Consulting Certification is longer and more in-depth, with the five closet services, detailed pricing and a final project reviewed by Deh — for anyone building a career in image consulting.
What is the Expanded Seasonal Method?
The Expanded Seasonal Method is Color Craft's approach to Personal Color Analysis.
It starts from the four traditional seasons — Spring, Summer, Autumn and Winter — and expands them into 12 seasonal palettes. The analysis considers temperature, depth and intensity, for a more precise reading of the colors that harmonize with each person.
It is the method taught in our Personal Color Analysis programs. Learn more about the method.
What are the short courses?
Our short courses are for professional development, focused on one specific service or skill: Planned Travel Bag, Personal Shopper, Garment Pattern & Silhouette, Closet Cleaning and Online Consulting.
They are ideal for professionals who want to add a service to what they already offer, or go deeper in one area.
Access, Certificate & Support
How do I access my course?
Once your payment is confirmed, you'll receive your access details by email. The content is available on our online learning platform, so you can study at your own pace during your access period.
How long do I have access to the course?
All Color Craft courses include one year of access — plenty of time to watch the lessons, review the material and go deeper at your own pace.
Do I receive a certificate?
Yes. Our programs include a digital Certificate of Completion issued by Color Craft.
For the Image Consulting Certification, students also complete a final project. The certificate is issued once the course requirements are completed.
Is the certificate officially accredited?
Color Craft offers professional training and continuing education in Image Consulting and Personal Color Analysis. On completion, you receive a digital Certificate of Completion issued by Color Craft, documenting that you completed the program.
Our programs combine technical knowledge, our own method and practical application, to prepare professionals for real client work. Deh Martini has trained more than 5,000 consultants.
Do I receive support during the training?
Yes. While you study, you can ask your questions in the Q&A area inside the course platform — answered by Deh Martini herself — throughout your year of access.
Payment
What payment methods do you accept?
Credit cards, Google Pay and Apple Pay. The methods available for your order are shown at checkout.
Do you offer discounts?
Website prices already reflect the current conditions for each product. On your first order, use code WELCOME10 for 10% off.
Returns & Refunds
Can I cancel my purchase?
Physical products: you can request a return within 14 days of delivery, as long as the item is unused and in its original condition and packaging.
Online courses: you can request a full refund within 14 days of purchase, as long as no lesson has been accessed.
All the details are in our Refund Policy.
What if my product arrives damaged or defective?
Contact us within 14 days of delivery at hello@colorcraft.com.br, with photos of the item and the packaging. We'll arrange a replacement or a full refund, including shipping, at no cost to you.
Color Analysis Tools & Materials
I'm a consultant just getting started. Which kit should I choose?
The Color Analysis Full Drapes Set (39 pieces) gives you a solid foundation for your first client sessions.
The Color Analysis Expert Set (75 pieces) is the most complete option, for professionals who want to expand their analysis setup.
We recommend comparing what each kit includes and choosing the one that fits the services you offer.
Can I buy the materials if I'm not an image consultant?
Yes. Anyone interested in Personal Color Analysis can buy Color Craft materials. Besides image consultants and color analysts, they are part of the toolkit of makeup artists, hairstylists, stylists, beauty professionals and artists who work with color.
Are the materials designed for professional use?
Yes. Color Craft develops its materials for professionals working with Personal Color Analysis, with a focus on practicality, quality and color accuracy.
Can the fabrics be cleaned?
Yes, although care may vary by fabric. Follow the care instructions for each product to preserve its characteristics and colors. If you're unsure, our team is happy to help.
How should I store my fabrics and palettes?
Store them clean, dry and protected from prolonged sunlight, heat and humidity. Color palettes should also be kept protected, to prevent wear and color changes.
Can I build my own kit with individual materials?
Yes. Besides our complete kits, many materials are sold individually, so you can build a professional setup that fits your needs.
How do I know which color palette is mine?
Your palette is identified through a Personal Color Analysis performed by a trained professional. It shouldn't be determined from a photo alone: lighting, camera settings and image editing can change how colors appear.
How much does a Color Palette Fan cost?
See current prices for the Color Palette Fan — Single Palette and for the Color Palette Fan Set with all 12 palettes, designed for consultants who provide palettes to their clients.
I already know my palette. Which one should I buy?
Choose the Color Palette Fan for your season. If you're unsure, check the product descriptions or contact our team.
Orders & Shipping
How long does shipping take?
Orders are dispatched within 1 to 3 business days, and all orders ship via DHL Express. Delivery takes 5 to 8 business days after dispatch for international destinations, not including time held in customs.
Import duties and taxes are not included and are the recipient's responsibility. See our Shipping Policy.
How can I track my order?
Once your order ships, you'll receive a tracking number by email.
What if my order doesn't arrive?
If the estimated delivery time has passed, contact us at hello@colorcraft.com.br with your order number. We'll check with the courier and resolve it — with a replacement or a full refund.
Still have questions?
Our team can help you choose the program or professional tools that fit your goals. Talk to us on WhatsApp or email hello@colorcraft.com.br.